We use DHL, FedEx and TNT for order delivery. If you are not available to receive your package, courier company will attempt delivery of your package for three consecutives business days. After multiple failed delivery attempts, the package will be returned to us. Any shipping fees incurred due to this situation, will be charged to you for our inconvenience.
 
Once your order is on the way we will send you all the details and shippment tracking number.
 
Delivery times are estimates only. We will try hard to meet our delivery times but are not responsible for any delayed or unsuccessful deliveries. Sometimes orders may take longer to fulfil during seasonal times or product availability. We do not stock all the products we sell on QATAEHERBAL.COM. 
 
IMPORTANT: We need three days to process your order for first time customer.
 
Unfortunately deliveries to postal addresses is not be available. we will contact you and request home/office address. 
 
Please note that if your delivery does not arrive within 30 days of Dispatch Confirmation you are entitled to a refund. We will inform you by email when we refund you. All refunds will be made using the same method originally used by you to pay for your purchase. 
 
Order Cancelation
 
After placing your order, you have one (1) hour to make changes or cancel your order by emailing us. After an hour has passed, your order will begin processing and we will not be able to modify or cancel your order. We may charge order cancelation fee.
 
If you have any questions about delivery, please contact us.